The Business Development Executive will play a critical role in promoting our products, managing the entire sales process, and converting potential clients into satisfied customers. This includes product demonstrations, pitching, negotiating, calling, follow-ups, and closing deals.

• Product Demonstrations :

  Conduct comprehensive product demonstrations to potential clients, highlighting key features and benefits.

  Tailor presentations to address the specific needs and pain points of each client.

• Sales Pitching :

  Develop and deliver compelling sales pitches to prospective clients.

  Clearly communicate the value propositions of our products and services.

• Negotiation :

  Negotiate terms and conditions with potential clients to reach mutually beneficial agreements.

  Address client objections and provide appropriate solutions.

• Calling and Follow-ups :

  Make outbound calls to potential clients to initiate contact and schedule meetings or demos.

  Follow up with leads through calls, emails, and other communication channels to maintain engagement.

• Converting Leads :

  Work diligently to convert potential leads into paying clients by understanding their needs and offering tailored solutions.

  Ensure a smooth and positive transition from lead to customer.

• Sales Process Management :

  Maintain an organized and up-to-date CRM system with detailed records of interactions, follow-ups, and deal progress.

  Track and report on sales metrics, providing regular updates to the sales manager.

• Collaboration and Strategy :

  Collaborate with the sales and marketing teams to align strategies and share insights.

  Contribute to the development of sales strategies and campaigns.

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in business development, sales, or a similar role.

• Strong presentation and demonstration skills.

• Excellent communication and negotiation abilities.

• Self-motivated with strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Proficiency in CRM software and sales management tools.

• Results-driven with a strong focus on achieving targets.

We are seeking a skilled and customer-focused Technical Support Engineer to provide software and technical assistance to our customers. The ideal candidate should have a solid understanding of software and hardware troubleshooting, along with knowledge of MySQL, HTML, and strong communication skills. You will be responsible for diagnosing and resolving issues, ensuring a seamless experience for our clients.

• Customer Support :

  Provide software support to customers by understanding their technical issues and offering solutions.

  Communicate with customers via phone, email, or chat to assist in resolving technical problems.

  Maintain a positive and professional relationship with clients, ensuring their satisfaction.

• Issue Diagnosis and Troubleshooting :

  Research and identify solutions for both software and hardware-related issues.

  Diagnose and troubleshoot technical issues, including account setup, network configurations, and software errors.

  Ask targeted questions to quickly understand the root cause of a problem and guide clients through step-by-step resolutions.

• Problem Resolution and Escalation :

  Track and resolve computer system issues within agreed time limits.

  Escalate unresolved issues to appropriate internal teams, such as software developers, when necessary.

  Provide prompt and accurate feedback and updates to customers regarding the status of their issues.

• Technical Reporting :

  Prepare accurate and timely reports on technical support activities.

  Document customer interactions, technical problems, and solutions for future reference.

• Multitasking and Prioritization :

  Prioritize and manage multiple open customer issues simultaneously, ensuring timely resolution.

  Follow up with customers to ensure issues are fully resolved.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Proven experience as a Technical Support Engineer or similar role in software support.

• Knowledge of MySQL, HTML, and the ability to write and understand SQL queries.

• Familiarity with basic network configurations and troubleshooting.

• Good understanding of computer systems, mobile devices, and other technical products.

• Ability to diagnose and troubleshoot technical issues across various platforms.

• Experience with issue tracking and escalation processes.

• Strong verbal and written communication skills to explain technical solutions in a clear and concise manner.

• Excellent problem-solving skills with attention to detail.

• Ability to work independently and as part of a team to resolve customer issues efficiently.

We are seeking a skilled and dedicated Technical Support Team Leader to oversee our support team in delivering high-quality technical assistance to our clients. This role requires hands-on leadership in managing a team of technical support representatives, expertise in ERP-based software, and a commitment to outstanding customer service. The ideal candidate will ensure efficient issue resolution, customer satisfaction, and seamless software support while fostering a collaborative and productive team environment.

• Team Management :

  Lead, mentor, and manage the technical support team to deliver high-quality service and meet performance targets.

  Monitor team performance, provide feedback, and conduct regular one-on-one sessions to support team members’ professional growth.

  Coordinate work schedules, assign tasks, and ensure adequate team coverage to meet client demand.

  Organize training sessions and development programs to keep the team updated on software changes, new tools, and best practices.

• ERP-Based Software Knowledge :

  Serve as the subject matter expert in ERP systems used by the organization, providing guidance and support to team members.

  Troubleshoot ERP software issues, provide accurate solutions, and assist customers with complex software inquiries.

  Stay updated on software updates, new features, and best practices to optimize team and customer experiences.

• Customer Support and Communication :

  Ensure that the team provides timely, accurate, and courteous responses to customer inquiries and technical issues.

  Act as an escalation point for high-priority or complex customer issues, ensuring prompt and effective resolution.

  Regularly communicate with clients to gather feedback, understand their needs, and enhance the support experience.

  Collaborate with other departments, such as Product Development and Sales, to resolve issues efficiently and enhance customer satisfaction.

• Software Support and Troubleshooting :

  Oversee troubleshooting of software-related problems, ensuring adherence to company standards and protocols.

  Ensure that all support documentation is accurate, up-to-date, and accessible to team members and customers.

  Analyze recurring issues to identify trends and implement preventive measures or escalate for permanent resolution.

  Use support tools and systems to track, monitor, and document customer issues, ensuring accurate records are maintained.

• Reporting and Improvement :

  Prepare and submit weekly and monthly reports on support team performance, client feedback, and key metrics.

  Identify areas for process improvements and implement strategies to enhance efficiency, customer satisfaction, and service quality.

  Participate in strategic planning to enhance support offerings, streamline processes, and improve team productivity.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 3-5 years in a technical support role, with at least 1-2 years in a leadership or supervisory capacity.

• Strong understanding of ERP systems and related software support requirements.

• Excellent interpersonal and communication skills with a customer-centric approach.

• Proven team leadership, coaching, and conflict-resolution skills.

• Strong analytical abilities, with a focus on root-cause analysis and strategic resolution.

• Ability to multitask, prioritize, and handle high-pressure situations efficiently.

The Sales Manager is responsible for leading and managing the sales team to achieve revenue targets, expand market share, and ensure the satisfaction of clients. This role involves developing strategic sales plans, motivating the team, managing key accounts, and maintaining strong relationships with clients and stakeholders. The ideal candidate will have a proven track record in sales management, excellent leadership skills, and the ability to foster a high-performance culture within the sales team.

• Sales Strategy Development :

  Develop and implement comprehensive sales strategies to meet business goals and drive revenue growth.

  Analyze market trends, competition, and customer needs to identify opportunities for growth.

  Collaborate with senior management to set sales targets and forecast revenues.

• Team Management :

  Lead, coach, and mentor a team of sales professionals to ensure individual and team performance targets are met.

  Provide ongoing training and development opportunities for team members to enhance their skills.

  Monitor team performance, set KPIs, and conduct regular performance reviews.

• Client Relationship Management :

  Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.

  Manage high-profile accounts and negotiate contracts with new and existing customers.

  Address client issues and concerns promptly and professionally, ensuring positive outcomes.

• Business Development :

  Identify and pursue new business opportunities to expand the company’s customer base.

  Collaborate with the marketing team to align sales campaigns with overall business objectives.

  Attend industry events, conferences, and networking opportunities to generate leads and represent the company.

• Reporting and Analysis :

  Prepare regular sales reports, analyzing key performance metrics, and providing insights to senior management.

  Track sales performance against targets and adjust strategies as needed.

  Provide feedback on product improvements or market gaps based on customer feedback.

• Budgeting and Resource Allocation :

  Manage the sales budget effectively, ensuring resources are allocated to maximize sales efficiency.

  Collaborate with other departments (e.g., marketing, operations) to ensure seamless integration of sales efforts.

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).

• 5+ years of experience in sales, with at least 2 years in a managerial role.

• Proven track record of meeting or exceeding sales targets.

• Experience in Jewellery Software, Billing & ERP software or related sectors is a plus.

• Strong leadership and team management skills.

• Excellent negotiation, communication, and interpersonal skills.

• Ability to analyze sales data and translate insights into action.

• Familiarity with CRM software and sales performance metrics.

• Strategic thinker with the ability to implement practical solutions.

• Leadership and team-building abilities.

• Results-driven with a focus on exceeding targets.

• Strong business acumen and market awareness.

• Excellent problem-solving skills.

• Ability to work in a fast-paced and dynamic environment.

We are seeking an experienced Core PHP Developer to join our team. The ideal candidate will have a strong command of PHP development and be proficient in creating dynamic and scalable web applications. You will be responsible for developing and maintaining various web applications, ensuring smooth functionality and user experience. Knowledge of web technologies such as XML, CSS, HTML, MySQL, and JavaScript is essential, alongside experience with MVC frameworks and API integrations.

• Core PHP Development :

  Develop, test, and maintain custom web applications using Core PHP.

  Write clean, well-documented, and efficient code adhering to best practices.

• Front-End Development :

  Collaborate with front-end developers and designers to integrate web designs with server-side logic using HTML, CSS, and JavaScript.

  Ensure cross-browser compatibility and responsiveness of web applications.

• Database Management :

  Design, develop, and maintain databases using MySQL.

  Optimize queries and database structure to ensure performance and scalability.

• API Integration :

  Develop and integrate RESTful APIs to enable seamless communication between systems.

  Work with third-party APIs to integrate external services into web applications.

• MVC Architecture :

  Implement and maintain code using MVC frameworks (e.g., Laravel, CodeIgniter) to ensure a structured and scalable development approach.

• AJAX and jQuery :

  Utilize AJAX for creating asynchronous web applications, improving user experience by reducing server load.

  Use jQuery to enhance the functionality and interactivity of the user interface.

• XML Handling :

  Work with XML for data interchange between applications, ensuring proper parsing and validation of data.

• Testing and Debugging :

  Identify bugs and issues, conduct thorough testing, and implement fixes in a timely manner.

  Conduct performance tuning and optimization of existing web applications.

• Collaboration and Documentation :

  Collaborate with the development team to ensure seamless project delivery.

  Maintain detailed project documentation, including technical requirements, design specifications, and user guides.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2+ years of experience in Core PHP development.

• Strong understanding of front-end technologies (HTML, CSS, JavaScript).

• Proficiency in working with MySQL databases.

• Experience with RESTful APIs and third-party API integration.

• Hands-on experience with MVC frameworks like Laravel, CodeIgniter, or similar.

• Working knowledge of AJAX, jQuery, and XML.

• Strong problem-solving and debugging skills.

• Excellent understanding of Object-Oriented Programming (OOP).

• Good knowledge of version control systems (e.g., Git).

• Ability to write optimized SQL queries.

• Familiarity with Agile development methodologies.

• Excellent problem-solving skills.

• Strong communication and team collaboration skills.